Privacy policy - Casa Care Costa Blanca

Last updated: 1 December 2025

Casa Care Costa Blanca is committed to protecting your personal data. We treat your data carefully, confidentially and in accordance with the General Data Protection Regulation (AVG).

In this privacy policy, we explain what data we collect, why we process it and how we handle it.

1. Who are we?

Casa Care Costa Blanca
Jávea, Costa Blanca - Spain
E-mail: info@casacarecostablanca.com

Casa Care Costa Blanca is responsible for processing your personal data as described in this privacy policy.

2. What personal data do we process?

When you use our services or contact us, we process the following data:

Data you provide yourself

First name and surname
Address of the property in Spain (if relevant for service provision)
Phone number
Email address
Key encryption (not traceable to name/address)
Details of your reservations / bookings
Information you enter via our contact form
Any comments or additional information you share with us

Data automatically collected through the website

IP address
Browser data
Usability data (via cookies, if agreed)

We process no sensitive personal data, unless you provide them yourself.

3. Why do we process personal data?

We process your data for the following purposes:

✔ Implementation of our services

Keyholding
Home inspection
Guest reception at rentals
Coordination of cleaning and maintenance
Coordination with partners and suppliers

✔ Communications

Answering questions
Sending updates or notifications
Informing about appointments, checks or details

✔ Administration and invoicing

Drawing up offers
Sending of invoices
Contract management

✔ Website optimisation

Improving the website and user experience
Statistical analysis (anonymous)

We use your data not for marketing purposes without your consent.

4. Legal grounds for processing

We process personal data on the basis of:

Execution of an agreement (Casa Care services)
Legal obligation (administration/billing)
Legitimate interest (safety, quality, communication)
Your consent (for contact forms or cookies)

5. Sharing of personal data

Casa Care Costa Blanca does not sell your data to third parties.

We share data only when necessary for our services, for example:

Cleaning Partners
Pool or garden maintenance parties
Technical service providers
Booking platforms (if you give us permission)

These parties are working always under confidentiality, and with only the information needed to perform their task.

Keys will be never linked to your name or address. Key codes are completely anonymous.

6. How long do we keep personal data?

We do not keep your data longer than necessary.

Retention periods:

Customer data: up to 2 years after termination of contract
Administration and invoices: 7 years (legal obligation)
Contact forms: 6 months
Key registration: only for the duration of the contract

After this period, data will be securely deleted.

7. How do we secure your data?

We take appropriate measures to protect your data:

Secure key safe with restricted access
Keys without traceable codes
Encrypted storage of digital data
Restricted access by authorised persons only
Regular monitoring and improvement of security measures

8. Cookies

Our website uses only necessary cookies and analytical cookies that do not collect personal data unless you give your consent. You can change your cookie preference at any time via your browser.

9. Your rights

You have the right to:

view your data
have your data changed
have your data deleted
object to processing
request a copy (portability)
file a complaint with a privacy regulator

Do you want to exercise any of these rights?
Mail us at info@casacarecostablanca.com.

10. Minors

Our services are not targeted at persons under 18 years of age. We do not process data of minors without the consent of parents/carers.

11. Changes to this privacy policy

Casa Care Costa Blanca may update this privacy policy when necessary.
At the top of this page is always the date of the last change.

12. Contact details

Do you have any questions about this privacy policy?
Then contact us:

Casa Care Costa Blanca
E-mail: info@casacarecostablanca.com