About
Frequently asked questions
Here you will find answers to the questions we receive most frequently about keyholding, property control, rental services and cleaning coordination in Jávea. Is your question not among them? Feel free to contact us, we will be happy to help.
What is the All in rental service?
Our All-In service is designed for owners who want to professionally outsource the entire rental of their property.
We take care of the entire rental process, from online visibility to guest communication and reservation management.
This includes:
- Creating and optimising ads on platforms such as Airbnb, Booking.com and Vrbo
- Dynamic pricing strategy tailored to season and market demand
- Calendar and reservation management
- Full communication with guests before, during and after their stay
- Coordination around check-in and check-out
- Supervision and quality control of the property
You retain insight into rentals and revenues, while we ensure professionalism, optimal occupancy and a worry-free experience.
Our All-In service is suitable for owners who are serious about having their property managed and value quality, transparency and carefree living.
In which regions do you offer key management and property management (keyholding)?
Wij werken in Jávea, Benitatxell, Moraira, Gata de Gorgos en Pedrequer en de omliggende gebieden in de Costa Blanca Noord. Zo blijven we altijd binnen korte afstand van uw woning.
What happens if something is wrong with the property during an inspection?
We will contact you immediately, send photos and, if required, engage our reliable local professionals to fix the problem.
How often do you check the property at Keyholding & Control?
You choose: monthly, fortnightly or weekly. We advise based on your property type and requirements.
Can I combine keyholding with rental service?
Yes, you can. Many clients choose keyholding + rental service so that we can also receive guests, arrange check-ins and carry out house checks after departure.
Hoe werkt de keyholding als ik of mijn gasten aankomen?
We store your keys securely in a locked key safe with anonymous encryption. Keys can never be traced to your address or name. Only we have access, and every issue and withdrawal is recorded.
U of uw gasten kunnen op afspraak sleutels afhalen, of wij verzorgen de sleuteloverdracht bij check-in.
What happens if I or my guests are locked out?
In case of exterior locking, we come to the house to hand over the key or let it in. This falls within the keyholding service.
How will I communicate with my guests?
We will send a warm welcome message in advance with practical information, itinerary and our contact details. Guests can reach us directly in case of questions or emergencies.
Do you do home inspections yourselves?
Yes. We always carry out home inspections in person to ensure everything is done carefully and reliably.
Do you carry out cleaning and maintenance yourself?
No. For cleaning, garden maintenance and pool maintenance, we work with carefully selected partners. We do take care of planning, coordination and quality control.
Kan ik jullie ook ad-hoc inschakelen?
In consultation, this is sometimes possible, but regular customers always have priority. Our structural services work on an annual contract.
What are the charges for your services?
Voor een exacte prijs kunt u een vrijblijvende offerte aanvragen.
How can I pay?
You will receive a monthly or annual invoice. Payment is made by bank transfer.
How can I start using your service?
Quite simply: contact us via the contact form or WhatsApp. We will schedule an introduction and discuss your requirements and options.
Is your question not listed?
Neem gerust contact met ons op, we helpen u graag persoonlijk verder.
Personal and reliable key management & property management in Jávea and surrounding areas. We care for your property with attention as if it were our own.
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